Support & Maintenance
Maintenance, security and continuous improvement
We keep your site or system secure, fast and up to date: updates, backups and monitoring, with real support the moment you actually need it.
What we can do
- Monthly maintenance plans: tailored to what your site or system needs
- Updates and security patches: core, plugins and themes, tested before they go live
- Backups and monitoring: automatic backups and an alert if the site goes down
- Improvements and new features
- Support via ticket system: every request with a number and a status, nothing lost in a chat
- Periodic status reports: what was updated, what was handled and what to do next
Frequently asked questions
You write to us and your request enters our system with a ticket number, so you can see where it stands and nothing gets lost in a chat thread.
No. We also take over sites and systems built by someone else, after an initial review.
Preventive maintenance, updates, backups and monitoring, plus incident support. Scope and response times are agreed when you sign up, based on what the project needs.